Please follow steps below before submitting a new ticket. This is for the benefit of everyone in order to help find the solution for your question quickly.
1. Make sure you are running the latest version of theme and the latest version of WordPress.
2. Check out theme documentation for the answer to your question.
3. Disable any additional 3rd party plugins you are using to check if it fixes the issue.
4. If you still have the issue. Submit a ticket with URL of page which has issue.